bajbip's Privacy Policy

Definitions and Scope of Policy

In this privacy policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, national identity card number, transaction history, or IP address.

This policy applies to the bajbip website (bajbip.cam), any of its subdomains, and all services connected to it. If you use the bajbip platform from Bangladesh, all provisions of this policy apply to you. bajbip bears no responsibility for third-party websites or services.

What Information We Collect

2.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National Identity Card (NID) or passport number (for identity verification)
• Residential address
• The user's chosen username and password (stored in encrypted form)

2.2 Financial and Transaction Information

For deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal amounts and timestamps
• Transaction reference numbers and status

2.3 Technical Information

When you use bajbip, information collected automatically includes:

• IP address and device identifier information
• Browser type, version, and operating system
• Session duration and page visit history
• Data obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

Information about your gaming behaviour — such as the types of games played, betting amounts, win/loss history, and session duration — is collected to ensure responsible gaming and to provide a personalised experience.

Purpose of Using Information

bajbip uses your information for the following legitimate purposes:

• Account management: Registration, login, password recovery, and identity verification.
• Transaction processing: Accepting deposits and completing withdrawals of no less than ৳1,000.
• Security and fraud prevention: Detecting unusual login patterns, multiple accounts, or fraudulent activity.
• Customer support: Being able to provide assistance via live chat or email.
• Responsible gaming: Monitoring excessive gaming behaviour to provide timely support.
• Platform improvement: Analysing user experience to improve service quality.
• Legal compliance: Adhering to applicable laws and the directives of regulatory authorities.
• Promotional communications: Sending messages about bonuses and offers, subject to your consent.

We will not use your information for purposes beyond those stated above. If we need to use your information for any new purpose, we will notify you in advance and obtain your consent where required.

Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored in your browser. bajbip uses cookies so that the website functions properly and to improve your experience.

4.2 What Types of Cookies We Use

• Essential cookies: Essential for keeping login sessions active and ensuring security.
• Functionality cookies: Remember your language, currency, and other preferences.
• Analytics cookies: Monitor website usage and help resolve technical issues.

4.3 Cookie Control

You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important bajbip features — such as login and transactions — to not work properly.

Data Storage and Security

5.1 Retention Period

We store your information for as long as your account is active. Even after an account is closed, financial and identity information may be retained for a set period due to legal obligations. Security logs are kept for up to five years.

5.2 Data Protection Measures

bajbip has put in place the following technical measures to keep your information secure:

• Use of SSL/TLS encryption for all data transfers
• Passwords stored in encrypted hash form (never in plain text)
• Firewall and security monitoring systems to prevent unauthorised access
• Regular security audits and vulnerability testing
• Least privilege principle for staff access
• Automated alert systems for suspicious activity

Sharing Information with Third Parties

bajbip does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Only the necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: Server hosting, cloud services, and cybersecurity providers operate under contractual confidentiality terms.
• Legal obligations: bajbip may be required to disclose information in compliance with court orders, government directives, or applicable law.
• Fraud prevention: Information may be provided to relevant authorities in the course of investigating suspected fraudulent activity.

All third-party partners are contractually bound to comply with our privacy standards. They may not use your information for their own purposes.

Your Rights

As a user of the bajbip platform, you have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If there is any error in your information, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, although some information may need to be retained due to legal obligations.
• Right to object to processing: You may stop promotional communications or object to the processing of certain information.
• Right to data portability: In certain circumstances you may request your information in a structured, machine-readable format.
• Right to withdraw consent: For information processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, contact us by support email or speak with us via 24/7 live chat. We generally respond to requests within 30 business days.

Protection of Minors

bajbip is for individuals aged 21 and over only. We do not intentionally collect any information from minors. An age verification process is followed at the time of registration.

If we are informed that a minor has opened an account, we will immediately close that account and delete the associated information. If a parent or guardian suspects that their child is using an account, please contact [email protected].

Special Protection of Payment Information

bajbip's payment methods in Bangladesh are bKash, Nagad, Rocket, and Upay. All transactions through these payment channels are processed, starting from a minimum deposit of ৳500.

We take special care in protecting your payment information:

• Payment PINs or OTPs are never stored in the bajbip system.
• Mobile banking numbers are kept in encrypted form solely for transaction verification.
• Transaction logs are retained for audit and dispute resolution purposes.
• Automated systems are in place to detect financial fraud.

If a suspicious transaction or unauthorised access is detected, bajbip will take prompt steps to secure the relevant account and notify the user.

Changes to the Privacy Policy

bajbip may update this privacy policy from time to time. If changes are made, we will note the new date on this page and, for significant changes, will send a notification to the registered email address or at the time of login.

If you continue to use bajbip after any changes, you will be considered to have agreed to the updated policy. We therefore recommend that you review this page regularly.

Contact and Complaint Resolution

If you have any questions, concerns, or requests regarding this privacy policy, please contact bajbip. Our team is available 24 hours a day, 7 days a week to provide assistance in Bengali.